Our Commitment
At AmphiMill, we want every user to be satisfied with their experience. This policy describes the conditions under which a refund may be requested.
Eligible Refunds
You may request a refund in the following cases:
Double charge: you were charged twice for the same subscription
Technical issue: a payment was processed but premium access was not granted
Within 7 days: you subscribed and wish to cancel within 7 days, provided you have not used more than 3 premium features
Non-Eligible Refunds
Refunds are not available in the following cases:
More than 7 days have passed since the purchase
You have extensively used premium content
The subscription has already been renewed for a new period
Account suspension due to Terms of Service violation
How to Request a Refund
To request a refund, follow these steps:
Send an email to contact@amphimill.com with the subject 'Refund Request'
Include your account email and the transaction reference
Describe the reason for your request
Our team will review your request within 48 business hours
Processing Time
Once the refund is approved:
Mobile Money (MTN, Orange): refund within 3-5 business days
Bank card (Visa, Mastercard): refund within 5-10 business days
Refunds are issued to the original payment method used for the purchase.
Subscription Cancellation
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.
No partial refund is issued for the remaining days of an active billing period.
Contact
For any questions about refunds, contact us: